Are you ready for an exciting and challenging leap forward in your IT career, surrounded by a diverse, engaged and experienced group of IT specialists? Join us as a Level 2 IT Support Engineer based in our Frankfurt office, and you'll find just that, alongside ample opportunities for career progression and growth. With Linesight, you'll deepen your industry knowledge, expand your skill set, take on a range of innovative and challenging projects, and broaden your perspective. We empower and support you to take significant strides in your career, with full ownership of your own career path and journey. Ultimately, our ethos centres around people - we endeavour to provide an environment in which our team thrives, individual careers flourish and enduring relationships are nurtured.

As a Level 2 IT Support Engineer, you will be instrumental in the provision of advanced support to our end users in the EMEA region, and occasionally, to users across the globe. Your initiative, and ability to manage and effectively prioritise simultaneous asks will be crucial. From addressing operational tickets and preparing laptops, to large-scale, strategic projects across the department - this is the ideal role for a dynamic candidate that excels at the effective prioritisation and management of simultaneous asks, and can work off their own initiative while still being an active contributor to our close-knit team.

In this role you will:

• Handling issues and challenges that have been escalated from Level 1 support
• Promptly escalating complex technical problems to 3rd level support as needed
• Preparing laptops using scripts, Intune, and documentation provided by Linesight
• Delivering second-level support for desktop, applications, mobile platforms and network issues to users in multiple locations
• Supporting the rollout of Desktop OS and applications, including testing and documentation
• Contributing to IT and business projects, such as managing the SharePoint Document Management System and configuring endpoint security
• Efficiently sorting, managing, and addressing technical support requests through our help desk system
• Collaborating in the seamless onboarding of new hires via our well-established process, by setting them up with the necessary technology for success
• Assisting the broader business with ad-hoc requests related to data security and ICT policies

We would love to hear from you if you: 

• At least two years of direct experience in a similar role.
• Experience with Microsoft Desktop OS, and knowledge of iOS and Android OS.
• Familiarity with application installation and configuration for a variety of products, including but not limited to: the Office 365 product set and Adobe Products
• Operational understanding of Microsoft Azure/Office365 and PowerShell
• Operational understanding group policy fundamentals
• Experience with VMWARE and VSphere operations
• Exceptional troubleshooting skills and a commitment to delivering excellent service to our colleagues, through consistent process improvements
• Fluency in English & German, both written and verbal
• An eagerness to learn new technologies and stay up-to-date with cutting-edge industry trends
• Detail-oriented, with strong organizational, time management and prioritisation capabilities
• A passion for fostering authentic, strong relationships within the team and our end users, characterized by a shared purpose, pursuit of operational excellence, and a genuine sense of fun
• Have the right to work in Germany 

Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team! 
 

Diversity, inclusion and accessibility   

Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!