As a Senior Salesforce Administrator at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.

We are seeking a highly skilled and proactive Senior Salesforce Administrator to join our team. This role combines advanced business analysis, hands‑on Salesforce administration, end‑user enablement, and support operations. You will take ownership of the Salesforce support queue, partner closely with business stakeholders to deliver high‑quality requirements, and ensure the platform is stable, scalable, and aligned with business needs.

The ideal candidate has strong analytical capabilities, excels in stakeholder communication, and is confident driving continuous improvement across processes, training, and platform usage. Experience with CPQ and basic Salesforce configuration/development will be considered a strong advantage.

In this role you will:

Salesforce Support & Administration

• Manage and prioritize the Salesforce support queue, ensuring timely, accurate, and customer‑centric resolutions.
• Monitor and report on support queue health, trends, and performance metrics.
• Recommend and implement strategies to reduce open tickets and prevent recurring issues.
• Provide expert input on platform enhancements to improve business processes, scalability, and user productivity.
• Perform day‑to‑day administrative tasks including user setup, permissions, profiles, roles, data updates, and security management.
• Diagnose and resolve issues related to Flows, automation, validation rules, page layouts, integrations, and customizations.

Business Analysis

• Engage with business stakeholders to gather, validate, and translate requirements into clear and actionable Salesforce solutions.
• Analyse and document current-state business processes and recommend improvements aligned with Salesforce best practices.
• Create detailed user stories, acceptance criteria, functional specifications, and process maps.
• Lead and support testing efforts including test script development, UAT planning, defect tracking, and sign‑off coordination.

End‑User Training & Adoption

• Own the creation, maintenance, and governance of Salesforce training materials and documentation.
• Develop and deliver engaging training sessions, workshops, and demos tailored to various user personas.
• Drive user adoption by sharing best practices, tips, and personalized guidance.
• Act as a trusted advisor to key business teams and champion a culture of Salesforce excellence.

Salesforce Configuration & Development (Declarative)

• Build and maintain declarative solutions including Flows, validation rules, custom fields, page layouts, and automation tools.
• Create and optimize dashboards, reports, and analytics for actionable insights.
• Support configuration updates and work collaboratively with senior developers for more complex development or integrations.

CPQ Support

• Assist with CPQ tasks such as product catalogue updates, pricing configuration, and bundle maintenance.
• Help troubleshoot CPQ issues and optimize configuration to support quoting accuracy and efficiency.
• Participate in CPQ enhancement initiatives (training provided if needed).

We would love to hear from you if you:

• Have at least 5 years as a Salesforce Administrator / Business Analyst
• Are confident driving continuous improvement across processes, training, and platform usage
• Have the following certifications: Salesforce Administrator (ADM‑201) required; additional Salesforce certifications a plus
• Ideally have Salesforce CPQ/RCA experience
• Are detail oriented and quality focused with strong facilitation and stakeholder management skills.
• Love a dynamic environment with the opportunity to manage your own priorities and deadlines.
• Comfortable working flexible hours to support a global team.

All interviews are conducted either in person or virtually with video required

#LI-GB1

Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!

Diversity, inclusion and accessibility  

Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!