As an IT System Administrator working in the IT Department (Hybrid position) at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open  doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.  

As an experienced IT System Administrator, you will report into the Europe IT Lead and provide predominantly third level support in the Europe region, and occasionally, across the globe. Your initiative, and ability to manage and effectively prioritise simultaneous asks will be crucial. You will play a crucial part in influencing the day-to-day operations of the IT Department, while also take ownership of large-scale, strategic projects across the department. This is the ideal role for a dynamic candidate that excels at the effective prioritisation and management of simultaneous asks, and can work off their own initiative while still being an active contributor to our close-knit team.

In this role you will: 

• Share best practices with team members to enhance the quality and efficiency of support services.
• Coach other team members to solve complex technical issues.
• Deliver services in line with Incident, Problem, and Change Management processes.
• Manage issues or outages to resolution, communicating with both delivery and customer teams.
• Update Incident, Request, Problem, and Change tickets in the ticketing system.
• Maintain relevant Asset and Configuration Item records in the system.
• Analyse, plan, and deliver infrastructure changes.
• Proactively manage tasks such as patching and monitoring.
• Maintain configuration and process documentation.
• Handle issues and challenges that have been escalated from Level 2 support.
• Contribute to IT and business projects, such as managing the SharePoint Document Management System and configuring endpoint security.
• Assisting the broader business with ad-hoc requests related to data security and ICT policies.

We would love to hear from you if you have: 

• 3-5 years’ experience in IT systems administration
• Experience with DevOps methodologies, including CI/CD, infrastructure as code, and configuration management advantageous
• BSc or certification in a relevant discipline, or necessary industry certifications and experience.
• Understanding and/or certification in ITIL methodology
• Advanced proficiency with Microsoft Desktop OS, and knowledge of iOS and Android OS.
• Strong knowledge of MS Azure / Office365 and PowerShell Scripting
• Automation of tasks, develop & maintain PowerShell scripts to boost efficiency.
• Strong knowledge of group policy concepts and methods
• Broad knowledge of applications in the Microsoft ecosystem: eg: Intune, Purview, Defender and server patching.
• Familiarity/Working knowledge of networking/network features and technologies including Enterprise firewalls, TCP/IP protocols. Experience with Unifi will be a distinct advantage.
• Administer and manage Splunk, ensuring proper integrations and user management
• Experience with VMWARE and vSphere operations.
• Exceptional troubleshooting skills and a commitment to delivering excellent service to our colleagues, through consistent process improvements.
• Fluency in English, both written and verbal.
• An eagerness to learn new technologies and stay up-to-date with cutting-edge industry trends.
• Detail-oriented, with strong organizational, time management and prioritisation capabilities.
• A passion for fostering authentic, strong relationships within the team and our end users, characterized by a shared purpose, pursuit of operational excellence, and a genuine sense of fun.

Some of the technologies we work with:

Adobe suite of products, Autodesk, Bluebeam, Oracle Fusion, CostX, Office365 (Exchange Online, SharePoint, Teams), Azure, Intune, Unifi (UDM, Switches, Access Points, Protect & Access), Checkpoint, Manage Engine Service Desk Plus, Microsoft Defender, Microsoft Purview, Crowdstrike and VMWare vSphere.

Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team! 
 

Diversity, inclusion and accessibility   

Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!